FINNS Beach Club is seeking a Front Office Captain who thrives on delivering world-class guest experiences and leading dynamic hospitality teams in a high-energy resort and beach club environment. Your core focus will be managing daily front desk operations, ensuring seamless check-ins and check-outs, leading a team of hosts with enthusiasm, and going above and beyond to deliver unforgettable service to guests from around the globe.
Location: Bali, Indonesia
Summary
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
- Ensure all guests receive a warm welcome and outstanding service throughout their stay, promptly addressing any inquiries or concerns
- Supervise and train front office staff, fostering a positive work environment and encouraging professional development
- Manage front desk operations, including check-in/check-out procedures, room assignments, and billing processes, ensuring smooth and efficient workflows
- Liaise with other departments, such as housekeeping and maintenance, to coordinate guest services and resolve any issues
- Handle guest complaints and feedback effectively, ensuring prompt resolution and maintaining guest satisfaction
- Maintain accurate records of front office transactions and prepare reports as needed for management
- Previous experience in front office operations or hospitality management, preferably in a supervisory role
- Strong leadership and interpersonal skills
- Excellent communication and organizational abilities
- Proficiency in hotel management software (VHP, Opera, Micros) and Microsoft Office Suite
- Flexibility to work various shifts, including weekends and holidays
Perks and benefits:
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Please send your CV and Recent Photograph.
Only shortlisted candidates will be notified.