Position title
Guest Counter (FINNS Beach Club)
Description
We are thrilled to announce an incredible opportunity to be a part of FINNS World's Best Beach Club. We are on the lookout for a friendly, proactive, and dedicated Guest Counter to be responsible for handling guest check-ins, check-outs, and providing exceptional customer service.
Summary :
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
Responsibilities
- Greet guests upon arrival with a warm and professional welcome.
- Handle check-in and check-out processes in an efficient and friendly manner.
- Provide information about services, facilities, and attractions.
- Assist guests with requests, inquiries, and concerns, ensuring their satisfaction.
- Ensure guest information is accurately recorded in the property management system (PMS).
- Handle guest billing and payments accurately, including processing cash, credit cards, and other transactions.
- Collaborate with other departments to ensure smooth guest service and address any special needs or requests.
- Monitor and resolve any guest complaints or issues in a timely and professional manner.
- Maintain a clean and organized guest counter area, ensuring a positive first impression.
- Perform administrative duties, including answering phone calls, responding to emails, and handling inquiries.
Qualifications
- revious experience in a customer-facing role, preferably in the hospitality industry.
- Strong communication skills in both English and Bahasa Indonesia (additional languages are a plus).
- Basic knowledge of property management systems (PMS) is an advantage.
- Excellent interpersonal and customer service skills.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and organizational skills.
- A positive, proactive attitude with a passion for hospitality.
Job Benefits
Perks and benefits:
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Hiring organization
Job Location
Jl. Pantai Berawa No.99, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali, Badung, Bali, 80361, Indonesia
Contacts
Please send your CV and Recent Photograph
Only shortlisted candidates will be notified
