FINNS Bali is seeking an Incident Response Manager, responsible for coordinating safety and security operations, managing critical incidents, and ensuring effective communication between the operations team and CCTV room. This individual will be a proactive presence, ensuring the safety and security of our guests and staff.
As Incident Response Manager, you'll proactively manage disruptive events, detecting, containing, and recovering from incidents to minimize their impact on guest experience, safety, and operations, while ensuring swift responses and continuously enhancing the club's resilience.
Summary :
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
- Develop, update, and test incident response plans (IRPs) and standard operating procedures (SOPs) for diverse scenarios, from medical emergencies and security breaches to natural disasters and operational failures.
- Establish clear reporting protocols for all staff, oversee surveillance, and ensure meticulous incident logging and documentation.
- Prioritize guest well-being, manage emergency communications, and ensure staff are trained in first aid, CPR, and evacuations.
- Serve as the primary contact for internal (management, staff) and external stakeholders (local emergency services, medical personnel, police, media, legal counsel), and provide timely updates.
- Conduct post-incident reviews to identify trends, implement corrective actions, and update plans for continuous improvement.
- Relevant Bachelor's Degree in Hospitality Management, Business Administration, Emergency Management, or a related field can be advantageous.
- Significant Experience in Hospitality Operations (5+ years preferred).
- First Aid and CPR Certification, Occupational Health and Safety (K3) Certification, Crisis Management/Incident Handling Certifications or similar.
- Direct experience in a similar role (e.g., Safety Manager, Security Manager, Operations Manager with strong safety focus, or a similar role in a hotel/resort).
- Demonstrated ability to lead and coordinate teams, especially in high-pressure situations.
- Familiarity with fire safety, evacuation plans, medical emergency protocols, and natural disaster response.
Skills:
- Possesses effective and assertive leadership, ensuring composure during high-pressure situations.
- Demonstrated robust communication skills for clear, concise, and authoritative verbal and written communication.
- Meticulous in the development and maintenance of incident response plans, drill execution, and resource management.
- Risk Assessment Proficiency by identifying potential hazards and vulnerabilities inherent to a beach club setting, including environmental, safety, and crowd management risks.
- Adaptability & Flexibility to adjust plans and responses dynamically in unpredictable incident scenarios.
- Proven ability to work seamlessly with both internal departments and external organizations.
- Attention to Detail for accurate incident documentation and thorough follow-up actions.
- An understanding and appreciation for diverse cultural backgrounds, particularly relevant in international tourist destinations like Bali.
- Fluency in both Bahasa Indonesia and English is required
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Please send your CV and Recent Photograph.
Only shortlisted candidates will be notified.
