Position title
Reservation Manager (FINNS Beach Club)
Description
We are seeking a proactive and organized Reservation Manager to oversee and optimize our reservation processes. This role requires a keen eye for detail, excellent communication skills, and the ability to manage booking systems, handle guest inquiries, and ensure smooth reservations from start to finish. The ideal candidate will have a strong customer service focus, the ability to handle multiple tasks efficiently, and a commitment to providing a seamless experience for all guests.
Responsibilities
- Lead and manage the reservation team, providing guidance and support.
- Oversee all reservation channels, including phone, email, WhatsApp, social media DMs, and online platforms.
- Ensure timely and accurate responses to all guest inquiries and reservation requests.
- Develop and implement strategies to optimize reservation efficiency and maximize occupancy (templates).
- Handle and resolve guest complaints and issues effectively.
- Monitor and respond to online reviews, ensuring a positive online reputation.
- Generate and analyze monthly reports based on guests feedback
- Collaborate with other departments to ensure smooth guest operations.
- Develop and implement Standard Operating Procedures (SOPs) for the reservation department
- Manage task assignments and ensure efficient workflow within the reservation team (task priorities)
Qualifications
- Proven experience in a reservation management role within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to handle high-pressure situations and resolve conflicts effectively.
- Proficiency in reservation management software and online platforms.
- Experience in responding to online reviews and managing online reputation.
- Strong analytical and reporting skills.
- Experience in creating and implementing SOPs.
- Proven ability to manage tasks and workflows effectively.
- Fluency in English is required, additional languages are a plus.
Job Benefits
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Hiring organization
Job Location
Jl. Pantai Berawa No.99, Canggu, Kec. Kuta Utara, Kabupaten Badung, Bali, Badung, Bali, 80361, Indonesia
Contacts
Please send your CV and Recent Photograph
Only shortlisted candidates will be notified
