We are seeking an experienced Travel Agency Manager to oversee day-to-day operations, staff, vendor relationships and client experience across our full range of package offerings (transportation, accommodation, beach club bookings, activities, luxury experiences, VIP services and domestic travel.
Location: Bali, Indonesia
Summary
FINNS World's Best Beach Club is not just a beach club; it's a destination where dreams come alive! We pride ourselves on creating exhilarating entertainment, vibrant energy, and unforgettable F&B experiences. Nestled along the breathtaking Bali coastline, we provide a one-of-a-kind party atmosphere that leaves our guests craving for more.
- Coordinate all transportation logistics around Bali, manage luxury trip logistics, and plan domestic travel itineraries—including flights and inter-island transfers.
- Run the Airport VIP service, including fast-track processing, lounge access, and personalized meet & greet services.
- Partner with hotels and accommodation providers, ensure complete booking accuracy, and negotiate and maintain contracts with hotels and operators.
- Oversee activities and vendor coordination for ATV, waterfall tours, cultural experiences, spa, and water and land sports, while ensuring safety compliance, quality control, and vendor accountability.
- Create booking packages, manage inquiries, quotations, and package customization, and own budgeting, package pricing, margin tracking, and reporting on occupancy, bookings, and revenue targets.
- Follow up on market trends and take the initiative to research, design, and develop new travel products.
- Know how to handle VIP and high-value client relationships in the luxury segment, resolve complaints, and lead service recovery efforts.
- Manage the team, supervise guides, drivers, and internal staff, and guarantee a professional appearance both on and offline.
- 5+ years of experience in travel management, luxury travel operations, or Destination Management Company (DMC) operations, with at least 2–3 years in a leadership or managerial role.
- Bachelor’s degree in Hospitality, Tourism Management, Business Administration, or equivalent practical experience.
- Proven track record in handling the luxury travel segment and high-net-worth individuals (HNWI), including VIP airport services, high-end resort partnerships, and bespoke itineraries.
- Demonstrated experience leading, scheduling, and evaluating internal office staff, TOL team members, field guides, drivers, and airport representatives.
- Proficiency in English and Bahasa Indonesia (spoken and written) for effective vendor negotiations, client interaction, and internal staff supervision.
- Strong market trend analysis skills to proactively research, design, and launch new custom travel products and booking packages.
Perks and benefits:
- An opportunity to work in a world-renowned beach club
- Growing your skills and the possibility of growing within the company
- Fast growing company
- Competitive salary package
- FINNS Bali Membership
- BPJS and insurance Mandiri healthcare
Please send your CV and Recent Photograph.
Only shortlisted candidates will be notified.